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Check How We Handle Your Data and Account

We keep this page short and direct. Our legal policy covers how idrhoki collects, stores and uses your account data, what rights you hold over that data, and how local payment details through DANA, OVO or GoPay are processed.

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idrhoki Check How We Handle Your Data and Account
DATA HANDLING DETAIL

Explore How We Protect and Manage Your Information

We break down the specific ways your information moves through our systems. Each item below covers a distinct part of our data lifecycle — from what we collect at signup through to how long we keep it and how you can change or remove it.

Data Collection Scope

At registration we store your name, email, phone number and chosen payment method. DANA, OVO or GoPay account identifiers are kept to process deposits and withdrawals. We do not request documents beyond what payment verification requires.

Cookie and Session Use

Cookies track your active session, language preference and device type. We use first-party cookies only — no third-party advertising trackers run on our pages. You can clear cookies in your browser settings at any time without losing account data.

Encryption in Transit

All data moving between your device and our servers travels through encrypted connections. Payment instructions sent to DANA, OVO or GoPay pass through the same encrypted layer before reaching the provider's own processing environment.

Retention and Deletion

Session logs expire after a set period. Transaction records stay longer because local compliance may require them. You can request full deletion of non-mandatory data through the account dashboard or by contacting our support team directly.

Account Security Practices

We require verification when you change withdrawal methods or update contact details. If unusual login activity appears — say a new device from a different city — we trigger an additional confirmation step before the session continues.

How to Request Changes

Open your account settings to update personal details yourself. For anything that requires manual review — like correcting a registered name or switching your linked e-wallet from OVO to GoPay — submit a request through live chat or the email channel.

POLICY CONTACT PATHS

Open a Channel to Reach Our Legal Team

If you have questions about how your data is used, want to request deletion, or need clarification on regional eligibility, reach out through one of these paths. We handle policy queries separately from general account help so responses stay focused.

Live Chat Tap the chat icon from any page on mobile or desktop. Select the legal or data query category so your message routes to the right team. Responses come through the same chat window — no need to switch apps or check email separately.
Email Channel Send your request to our support email address listed in your account dashboard. Include your registered username and describe what data action you need. We confirm receipt and aim to resolve data requests within a reasonable timeframe.
Account Dashboard Log into your account, head to settings, and open the data and privacy section. From there you can download a snapshot of your stored information or submit a deletion request directly without contacting support.

Questions About Your Rights and Our Policy

These are the questions we hear most about legal matters, data rights and account eligibility. Each answer is specific to how idrhoki handles things — not generic advice.

We store your registered name, email address, phone number, and the payment method identifiers for whichever e-wallet you link — DANA, OVO or GoPay. Device metadata and session cookies are also logged to keep your sessions secure.

Yes. Go to your account dashboard, open the data and privacy section, and tap the download option. You will receive a file with your profile details, transaction history and session metadata. Alternatively, contact live chat and request it there.

Submit a deletion request through the account dashboard or via our email support channel. We remove all non-mandatory data. Some transaction records may be retained if local compliance rules require it, but we will tell you exactly what stays.

No. Your DANA, OVO or GoPay account identifiers are used solely to process your deposits and withdrawals. We do not sell, rent or share payment data with advertisers or unrelated services.

We use first-party session cookies and preference cookies only. No third-party ad trackers. You can disable or clear cookies in your browser settings — your account data remains intact, though you may need to log in again.

Access depends on local law and is available where local law permits. We do not guarantee availability in every region. If access is restricted in your area, the platform will indicate that when you attempt to connect.

When you request a withdrawal, we confirm it against your registered e-wallet. If you recently changed your linked payment method or logged in from a new device, an extra verification step triggers — typically a confirmation code sent to your registered phone.

Once you confirm permanent closure, we delete profile data and session logs. Transaction records may be held for a compliance retention window. After that window passes, everything is purged from active systems.

We revise the policy when operational changes, new payment integrations or regulatory shifts require it. The revision date appears at the top of the live policy page so you can always check when the last update happened.

Reach our legal and data team through live chat — select the data query category — or send an email via the address shown in your account dashboard. We acknowledge every inquiry and investigate before responding with findings.

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