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How idrhoki Handles Your Privacy

We collect only what we need to run your account, process your DANA, OVO, or GoPay transactions, and keep your access secure.

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PRIVACY CONTACT PATHS

Reach Us About Your Data Anytime

If you have a question about how we use your information or want to request a data change, our support channels are open. We handle privacy-related queries with priority routing so you hear back quickly rather than waiting in a general queue.

Live Chat Open live chat from any page on the site. Mention your privacy query and you will be routed to a specialist who can look up your account data, confirm what we hold, and action deletion or correction requests on the spot.

Email Channel Send your request to our support email. Include your registered phone number or e-wallet reference so we can locate your record without asking follow-up questions. Expect a written confirmation once any change is applied to your account.

In-App Request From your account settings on mobile, tap the data request option. This generates a structured form pre-filled with your account ID, making it faster for our team to verify identity and process your privacy request without extra back-and-forth.

Browse Our Full Privacy Commitments

idrhoki Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with idrhoki, we ask for basic identification details: your name, email address, phone number, and your chosen e-wallet method. We store transaction records tied to deposits via DANA, OVO, or GoPay so we can reconcile your wallet balance and process withdrawal

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requests accurately. Device data such as your browser type, screen resolution, and IP address helps us detect unauthorised access attempts and keep sessions stable whether you connect from Denpasar or anywhere else in eligible regions. We do not sell or rent your personal information to outside
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parties. Third-party service providers who assist with payment processing or fraud screening receive only the minimum data required to complete their task, and they operate under contractual confidentiality. Cookies on our site track session state and language preference; we do not use tracking pixels from advertising
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networks. Data retention follows a simple rule: we keep records for as long as your account is active, plus any period required under applicable local law. Once that window closes, records are anonymised or deleted. Availability of our services depends on local law and eligible regions,
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and this policy applies wherever access is permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Explore How Your Information Stays Safe

Privacy is not a single checkbox — it touches every layer from your login session to the moment your GoPay withdrawal clears. Here is how each area works inside idrhoki, written plainly so you know what happens behind the interface.

Data Encryption All personal and financial data travels over encrypted connections. Your DANA or OVO transaction details are never stored in plain text on our servers, reducing exposure if any system is ever compromised externally.

Cookie Use We use session cookies to remember your login and language choice. No advertising tracker cookies run on our pages. You can clear cookies from your browser at any time without losing account data — you will simply need to log in again.

Account Security Each login attempt triggers a verification step sent to your registered phone number. This keeps your account locked even if someone else obtains your password, because the one-time code expires within minutes of issue.

Data Retention Transaction logs and identity records are kept while your account remains active. After account closure and any locally required holding period, we either anonymise or permanently delete those records from our systems.

Third-Party Limits Payment processors like DANA, OVO, and GoPay receive only the data needed to complete your transaction. They cannot access your play history, chat logs, or any behavioural data stored on our side.

Requesting Changes You can ask us to correct inaccurate details, export a copy of your data, or delete your account entirely. Submit through live chat or email, verify your identity with your registered phone, and we process the request within a reasonable timeframe.

Check Common Questions About Your Data

We grouped the questions our support team receives most often about data handling, account privacy, and your rights as an idrhoki account holder. Each answer is specific to how this platform operates with DANA, OVO, and GoPay payment flows.

We collect your name, email, phone number, and chosen e-wallet method such as DANA, OVO, or GoPay. We also record your IP address and device type at registration to flag any suspicious access later.

No. We do not sell, rent, or share your personal data with advertising networks. The only third parties who see limited data are payment processors and fraud-screening services, bound by confidentiality agreements.

Open live chat or send an email to support. Verify your identity with your registered phone number. We compile your data export and deliver it to your registered email within a reasonable processing window.

Yes. Submit a deletion request through live chat or email. After identity verification, we close the account and begin the deletion process. Any retention required by local law runs its course before final removal.

We use session cookies for login state and language preference only. No advertising trackers are present. You can block or clear cookies in your browser settings; doing so will log you out but will not affect stored account data.

Payment credentials are encrypted in transit and at rest. We never store your full e-wallet PIN or password. Transaction references are kept for reconciliation, but the sensitive authentication layer stays entirely within the DANA or OVO app.

Our processing infrastructure serves eligible regions. If data moves across borders for technical hosting reasons, it remains protected under the same encryption and access controls described in this policy. Availability depends on local law.

After you close your account, transaction records are held for any period required under applicable local regulation. Once that period ends, records are anonymised or permanently deleted from our systems.

We notify affected account holders promptly with details of what data was exposed and what steps to take. Our security team investigates immediately, resets session tokens, and may require you to re-verify via your registered phone number.

Log in, open account settings, and edit the relevant field. You will need to confirm the change via a code sent to your current registered phone. Once verified, the new detail replaces the old one across our records.

How idrhoki Handles Your Privacy

Reach Us About Your Data Anytime

Explore How Your Information Stays Safe

Check Common Questions About Your Data

01 What personal data does idrhoki collect when I register?

02 Does idrhoki share my information with advertisers?

03 How can I request a copy of all data you hold on me?

04 Can I delete my account and all associated data?

05 What cookies does the site use and can I block them?

06 How does idrhoki protect my payment details for DANA or OVO?

07 Will my data be transferred to another country?

08 How long do you keep my transaction history after I stop using my account?

09 What happens if there is a data breach affecting my account?

10 How do I update my registered email or phone number for privacy purposes?

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